Quality management system
In terms of quality management, Sicame Polska has adopted the ISO 9001:2000 standard as a model for the company’s operation since its inception. We have been using the ISO 9001 quality assurance system procedures since 2004. In 2010, we updated the system to ISO 9001:2008. After the introduction of the ISO 9001:2015 standard, individual companies in the group have been systematically updating their systems.
Quality according to ISO standards is the fulfillment of the customer’s requirements and expectations. With a properly functioning quality management system since 2004, we provide our customers with both a high level of services and products that meet the highest quality criteria.
Mission Sicame Poland
The mission of Sicame Polska in the area of quality is to represent the interests of Sicame Group on the Polish market by:
- Offering the widest possible portfolio of Sicame Group products, in particular equipment for power networks (LV, MV and HV) and telecommunications
- Maintaining high customer perception of the quality of Sicame products
- Analyzing the needs of the local market in terms of types and quality expectations of products, proposing appropriate solutions of Sicame Group in this regard and managing their introduction on the Polish market
- Providing customers with access to training and technical knowledge regarding the offered solutions
Quality at Sicame Polska
In order to achieve the assumed quality goals, all employees and sales representatives of Sicame Polska are systematically trained in the solutions offered by Sicame Group and adhere to the basic principles of the group’s operation:
- Quick response to customer needs
- Compliance with all applicable laws, transparency and integrity in business
- Loyalty to our business partners
- Supporting suppliers who care about the environment
- Taking care of the development and satisfaction of our employees
- Implementation of new IT technologies supporting the organization management process
- Creating and maintaining well-organized workstations
The quality policy is publicly available to all Sicame Polska employees and is systematically verified by the management to ensure its relevance and usefulness.
Management board representative for quality management system